Frequently Asked Questions
01. The order
What types of jewelry do you offer at your M M Jewellery Nagercoil store and on your website?
Our store and website showcase a wide range of exquisite jewelry, including necklaces, rings, earrings, bracelets, and more, crafted from various metals and adorned with precious and semi-precious gemstones.
Can I make purchases directly from your website?
Our website is primarily for showcasing our beautiful jewelry collection. To make a purchase, please visit our M M Jewellery physical store in Nagercoil, where our friendly staff will be happy to assist you.
How can I find a particular product that I am looking for?
You can directly select product on the website by selecting the product on category field provided. However, you can directly visit the retail store at Nagercoil for more products.
02. services
What are your store hours in Nagercoil?
Our store in Nagercoil is open from : AM to : PM on weekdays (Monday to Friday) and from : AM to : PM on weekends (Saturday and Sunday).
Do you offer custom jewelry design services?
Yes, we offer custom jewelry design services. Our expert jewelers can work with you to create a unique piece of jewelry tailored to your preferences and style.
Do you provide jewelry repair and maintenance services?
Yes, we offer jewelry repair and maintenance services. If you have a piece of jewelry in need of repair or cleaning, please visit our store, and our skilled jewelers will assist you.
03. Purity of gold
What materials are your jewelry pieces made from?
Our jewelry pieces are crafted from a variety of high-quality materials, including gold, silver, platinum, and feature a selection of stunning gemstones such as diamonds and more.
Do you offer appraisals for jewelry items?
Yes, we provide appraisal services for jewelry items. Our certified appraisers can determine the value of your jewelry for insurance, resale, or personal purposes.
Are your jewelry pieces hallmarked or certified for authenticity?
All of our jewelry pieces are hallmarked and certified to ensure their authenticity and quality. We take pride in offering genuine and high-quality jewelry.
04. Returns, exchanges and complaints
What is your return policy for jewelry purchased in-store?
Please refer to our in-store return policy for details on returning or exchanging jewelry items. Our staff will provide you with all the necessary information.
How can I contact your customer support for inquiries or assistance?
You can contact our customer support team via the Contact Us page on our website or by visiting our store during our operating hours in Nagercoil.
When will I receive the invoice for my order?
When you have paid for the order, you will not
automatically receive an invoice for your order.
If you wish to receive an invoice, this can be
done in two ways.The first way is through your
account at our store. When you log in to your
account you can see your orders and download the
invoice.
